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How can I contact your team?
Tell me about your sale & discount opportunities.
Why am I getting calls from 212-660-1480?
How to Return an Item
Shipping Options Explained
International Shipping Explained
Order Status & Tracking
Can I pick up my order?
I gave you the wrong address! How do I fix that?
Can I have something delivered on Saturday?
Shipping Options & Pricing
What are your shipping options and costs?
Do you ship internationally?
Which carriers do you use?
International ordering and shipping
International Ordering FAQs
General International FAQs
International Shipping FAQs
Placing an Order
Tell me more about corporate orders!
Which payment methods do you accept?
Where do I add my Recycle Bank code?
Returns & Exchanges
What if I need to return something?
How long will it take you to process my return or exchange?
Do you have prepaid return labels?
Gift Boxing & Packaging
Do you use sustainable packing material?
Is the UncommonGoods logo on the shipping box?
Why isn't gift boxing offered for all items?
How can I see my order history?
Do I need an account to place an order?
I get emails from you. Does this mean I have an account?
Wish List & Gift Registry
Why can’t I see my friend’s wish list?
How do I add items to my wish list?
How do I search for a registry?
Privacy & Security
How do I know that your site is secure?
Tell me more about your privacy and security policies.
My credit card is saved on file. Why do I need to enter my CVV number when I order?
Better to Give / Charitable Donations
What is Better to Give?
How does UncommonGoods choose their Better to Give partners?
Will you donate a product to my organization?
Marketing and Public Relations
Do you have an affiliate program?
How can I get in touch with someone in Marketing?
What is B Corp?
Submitting Work for Sale
I submitted my item for your buyers to review. How long will it take before I hear back from someone?
How can I contact your buyers directly?
What does this mean? “…product to be evaluated by both UncommonGoods buyers and shoppers”
Careers at UncommonGoods
Which positions are you currently hiring for?
I’m not exactly sure which job to apply for. Who can I speak with?
How do I follow up on the status of my application?
A Two-Ton Bird Nest
Made in New York City?